Notice of Privacy Practices

Effective Date: March 23, 2025

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our Legal Duty

Good Medics, Inc. (“Good Medics,” “we,” “us,” or “our”) is committed to maintaining the privacy of your Protected Health Information (PHI) as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). PHI is information that may identify you and relates to your past, present, or future physical or mental health and related healthcare services.

We are required by law to:

Maintain the privacy and security of your PHI
Provide you with this Notice of our legal duties and privacy practices
Follow the terms of this Notice currently in effect
Notify you in the event of a breach of unsecured PHI

How We May Use and Disclose Your Information

We may use and disclose your PHI without your written permission for the following purposes:

1. Treatment

We may share your PHI with doctors, nurses, pharmacies, labs, or other healthcare providers to manage and coordinate your care. For example, we may send your prescription and lab orders to our partner pharmacy or lab after your consultation.

2. Payment

We may use your PHI to obtain payment for the healthcare services we provide. This includes billing you directly or working with a payment processor.

3. Healthcare Operations

We may use your PHI to conduct quality assessments, train staff, conduct audits, or manage business operations necessary to provide healthcare services.

4. As Required by Law

We will disclose your PHI when required to do so by federal, state, or local law.

5. Public Health and Safety

We may share your PHI to report health threats, adverse events, abuse, or neglect, or to help prevent serious harm to you or others.

6. Health Oversight Activities

We may disclose your PHI to government agencies conducting audits, investigations, or inspections of our operations.

7. Legal Proceedings

We may share your PHI in response to a valid subpoena, court order, or other legal process.

8. Business Associates

We may share your PHI with trusted vendors who perform services on our behalf (such as pharmacies, labs, billing services, or cloud storage providers). These partners must agree to safeguard your information.

When We Need Your Written Permission

In all other situations, we will ask for your written authorization before using or sharing your PHI. This includes:

Using your PHI for marketing purposes
Selling your health information
Sharing notes from therapy or counseling sessions (if applicable)

If you authorize us to use or disclose your PHI, you may revoke that authorization at any time in writing.

Your Rights

You have the following rights regarding your PHI:

1. Right to Access

You may request a copy of your health records. We will provide it in paper or electronic format within 30 days, unless extended by law. Reasonable fees may apply.

2. Right to Amend

If you believe your records are incorrect or incomplete, you may request a correction. We may deny your request, but will inform you of the reason in writing.

3. Right to an Accounting of Disclosures

You may request a list of certain disclosures of your PHI made in the past six years, excluding those made for treatment, payment, or operations.

4. Right to Request Restrictions

You can request restrictions on how your PHI is used or disclosed. We are not required to agree to every request, except in limited circumstances (e.g., if you pay out-of-pocket for a service and ask that it not be shared with your insurer).

5. Right to Confidential Communications

You may request to receive communications in a specific format or at a specific location (e.g., email only, not phone calls).

6. Right to a Paper Copy of This Notice

You can request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

Our Responsibilities

We are required by law to:

Maintain the privacy and security of your PHI
Inform you if a breach compromises your PHI
Provide you with a copy of this Notice
Follow the terms of this Notice

We will not use or share your information in ways not covered by this Notice without your written permission.

Changes to This Notice

We reserve the right to change this Notice at any time. The updated Notice will apply to all PHI we maintain and will be posted on our website with a revised effective date. You may request a printed copy of the current Notice at any time.

How to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

Privacy Officer – Good Medics
📧 Email: privacy@thegoodmedics.com
📧 General Support: support@thegoodmedics.com
🌐 Website: www.goodmedics.com

You may also file a complaint with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.