Terms Of Use

Updated: March 1, 2025; Effective: March 15, 2025

1. Introduction and Scope
Good Medics, Inc. (“Good Medics,” “we,” “us,” or “our”) provides a range of digital services through its primary website, goodmedics.com, along with any affiliated websites, mobile applications, digital tools, and services that reference these Terms of Use (the “Terms”). This includes but is not limited to the Good Medics Mobile Application and any related software or features designed to enhance the user experience across our platforms (collectively, the “Platform”).

These Terms outline the legal framework governing your access to and use of the Platform and any associated content, applications, or services (referred to collectively as the “Service(s)”). By choosing to interact with our Platform—whether by browsing, accessing content, or using any feature or service—you acknowledge and agree to abide by these Terms.

Account Registration and User Responsibilities
While general browsing of the Platform does not require registration, full use of our Services necessitates the creation of a personal account (“Account”). To register, you must provide accurate and complete information, including your name, email address, password, and any additional details requested by Good Medics (collectively, “Account Information”). You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your Account.

Age and Eligibility Restrictions
The Platform and its Services are designed exclusively for individuals aged 18 and older. We do not knowingly collect or solicit information from individuals under 18. If you are between the ages of 13 and 17, you may only use our Services with express parental or legal guardian consent, and such guardian must review and accept these Terms on your behalf. By using the Platform, you confirm that you meet these eligibility criteria and that you possess the legal capacity to enter into and be bound by these Terms.

Applicability of Terms
These Terms serve as a general agreement governing the use of all Good Medics Services and are supplemented by any additional agreements, legal notices, disclaimers, or specific terms that may apply to particular features, transactions, or offerings within the Service. If you engage with any specialized section of the Service, the corresponding legal terms for that feature shall also apply.

Updates and Modifications
The most recent version of these Terms is reflected in the date provided at the top of this document. Good Medics reserves the right to update, modify, or revise these Terms at any time, without prior individual notice. Any changes will become legally binding upon continued use of the Service following the effective date of such revisions. However, we will never implement changes that reduce the protection of your personal information or conflict with applicable laws.

By continuing to access or use the Platform after any modifications take effect, you acknowledge and accept the updated Terms. If at any time you disagree with these Terms or any future modifications, your sole recourse is to discontinue use of the Platform and Services.

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2. PRIVACY POLICY

Good Medics reserves the right to track and analyze how users engage with the Service. By accessing or using the Service, you acknowledge and consent to Good Medics collecting, utilizing, and, when necessary, disclosing information obtained from you, including information received through third-party service providers that assist Good Medics in delivering its Services.

All data collected will be handled in compliance with applicable laws and regulations concerning the collection, storage, and utilization of personal information. We implement appropriate security measures to safeguard any personal information obtained from unauthorized access, accidental loss, modification, or misuse.

For a comprehensive explanation of how we manage user data, please refer to our Privacy Policy at goodmedics.com/privacy-policy.

3. GOOD MEDICS’ WEB AND MOBILE SERVICES, INCLUDING GOOD MEDICS DIGITAL TOOLS

Alongside this Platform, Good Medics offers a range of web-based and mobile solutions designed to enhance the accessibility and convenience of healthcare services. These additional services may be governed by separate terms and conditions, and your use of such services constitutes acceptance of any applicable supplemental policies.

As part of our Services, Good Medics provides digital tools that allow individuals and their families to conveniently access high-quality healthcare through mobile applications. To facilitate these services, specific personal and health-related data may be securely transmitted and processed. This may include, but is not limited to:

  • General personal and demographic information (e.g., full name, gender, date of birth, mailing address, and dependents)
  • Details related to health plan coverage, eligibility, and benefits
  • Medical records, claims history, and related healthcare information
  • Other protected health information voluntarily provided through our digital tools

Access and use of this information are strictly limited to what is necessary for the provision of our healthcare services. If you opt not to use Good Medics’ digital tools, we may still have access to certain health-related data in our role as a service provider for your employer, health plan carrier, or other affiliated entities. If you are an employee or a health plan member associated with a Good Medics partner, you have already granted consent for Good Medics to process and access this information as part of our contractual service obligations. This consent remains in place regardless of whether you choose to utilize our digital tools.

We handle your data strictly in accordance with HIPAA and other applicable privacy regulations. Additionally, we may use this information to notify you about healthcare services, benefits, or wellness programs available to you through your health plan.

For additional details on how we process data through our mobile services, please review our Mobile Services Privacy Policy at goodmedics.com/legal/policies/privacymobile-terms-use.

4. CONSENT TO RECORDING OF CALLS AND INTERACTIONS WITH OUR SERVICES

By using Good Medics’ Services, you acknowledge and consent to the recording and/or monitoring of telephone conversations between you and Good Medics representatives. Such recordings may be used for quality assurance, compliance verification, training, and other legitimate business purposes.

Additionally, you agree that Good Medics and authorized third-party service providers may collect, store, and analyze information about your interactions with our Services, including communications via online chat or other support features. This data may be used to enhance customer support, improve service offerings, conduct research, and develop new features or improvements.

Any recordings or collected data will be handled in accordance with Good Medics’ Privacy Policy, which you can review at goodmedics.com/privacy-policy.

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5. ACCURATE REPRESENTATION OF IDENTITY

Users of the Good Medics Digital Tools must accurately represent their identity and affiliations at all times. Misrepresentation of your identity or falsely claiming an association with another individual or entity to gain unauthorized access to the Good Medics Digital Tools or another individual’s data is strictly prohibited.

Unless expressly permitted by law, such as when acting as a legally authorized representative for another individual, you may not use another person’s credentials to access the Good Medics Digital Tools. Violations of this policy may lead to legal consequences, including civil and criminal penalties.

6. USE OF GOOD MEDICS DIGITAL TOOLS

Access to the Good Medics Digital Tools is granted as a privilege, not a right. Good Medics provides users with a limited, non-exclusive, non-transferable, and revocable license to use the Good Medics Mobile App solely for personal, lawful purposes in accordance with these Terms.

Good Medics reserves the right to suspend or revoke access to the Digital Tools at its sole discretion and without prior notice. Users are strictly prohibited from:

  • Engaging in activities that may overload, degrade, or impair any Good Medics server or the networks connected to them, as server resources are shared among many users.
  • Disrupting or interfering with other users’ ability to access or use the Good Medics Digital Tools.
  • Using the name GOOD MEDICS®, any affiliated trademarks, or executive names in unauthorized ways, including embedding them in metadata, hidden text, or any other digital elements.
  • Deploying automated systems such as bots, spiders, or scrapers to collect data from the Good Medics Digital Tools without explicit authorization.
  • Misusing the Good Medics Digital Tools in a way that implies an unauthorized relationship, endorsement, or sponsorship by Good Medics.
  • Participating in any activity that violates legal statutes, including but not limited to fraud, identity theft, or other prohibited conduct.
  • Using the Good Medics Digital Tools in any manner that could cause harm to others, whether directly or indirectly.
  • Posting or transmitting content that is offensive, unlawful, obscene, or otherwise inappropriate, including any material that could be classified as pornographic.

Users who cause harm or violate these Terms may be held financially responsible for any resulting damages, legal fees, or costs incurred by Good Medics or any affected third party.

7. DEVICE COMPATIBILITY AND SYSTEM REQUIREMENTS

The Good Medics Digital Tools are designed for optimal performance on modern mobile devices running iOS and Android operating systems. However, compatibility may vary, and users should ensure their devices are updated to the latest supported versions.

Good Medics is not liable for any performance issues, functionality loss, or inaccessibility caused by outdated devices, operating systems, or third-party software. Users are responsible for maintaining system compatibility by keeping their devices and applications up to date.

8. COMMUNICATING WITH GOOD MEDICS REPRESENTATIVES AND CLINICIANS

The Good Medics Digital Tools allow users to engage in asynchronous messaging (e.g., chat) with representatives or healthcare professionals. While Good Medics aims to provide timely responses, availability cannot be guaranteed at all times. If your assigned representative is unavailable, you may leave a message or be redirected to another available Good Medics professional.

Good Medics maintains a zero-tolerance policy for harassment, discrimination, or abusive behavior toward representatives or clinicians. Any inappropriate conduct may result in the immediate suspension or termination of access and, if applicable, reporting to relevant authorities or your employer.

Standard service hours for Good Medics are 8 a.m. to 9 p.m. Pacific Standard Time, with extended availability for users on the West Coast. However, operational hours are subject to change.

While Good Medics makes every effort to ensure accuracy in healthcare navigation and support, the information provided through the Good Medics Digital Tools may occasionally contain errors or require updates. Information is provided “as is,” and Good Medics is not responsible for any harm or damages resulting from reliance on inaccurate, incomplete, or outdated information. If you believe any information is incorrect, please contact Good Medics for clarification.

9. HANDLING AND USE OF INFORMATION PROVIDED BY USERS

Good Medics adheres to all applicable privacy laws and regulations concerning the collection, storage, and use of personal and protected health information (PHI). All PHI is handled in compliance with HIPAA Privacy and Security Rules.

Users may submit information regarding themselves and minor dependents for whom they are legal guardians or authorized representatives. You are solely responsible for the accuracy and legality of the information you provide. Good Medics may use this data to deliver services to you and your family as outlined in our Privacy Notice.

To improve service quality and user experience, Good Medics may monitor and analyze how users interact with the Good Medics Digital Tools.

Good Medics does not sell user data to third parties. However, we may share necessary information, including PHI, with third-party service providers to facilitate health-related services available through your employer or health plan. All data sharing is conducted in full compliance with HIPAA and other applicable regulations. By using the Good Medics Digital Tools, you authorize such disclosures as necessary to provide you with healthcare-related services.

Your consent to data usage is voluntary and does not impact your eligibility for health benefits or services.

10. INFORMATION FOR EDUCATIONAL PURPOSES ONLY

The content made available through the Good Medics Digital Tools is strictly for informational and educational purposes. Accessing the Service does not guarantee eligibility for specific healthcare programs, services, or treatments. If you have medical concerns or require professional advice, we strongly encourage consulting a licensed healthcare provider.

The information provided within the Service is general and may not address individual medical needs or circumstances. All statements, recommendations, and estimates are based on the best available knowledge at the time of publication but are subject to revision or change.

Opinions expressed through the Service do not constitute binding agreements and should not be considered medical, psychological, or legal advice. Users seeking medical assistance should consult directly with a qualified healthcare provider.

IF YOU EXPERIENCE A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 OR SEEK EMERGENCY MEDICAL ATTENTION.

11. ACCURACY AND RELIABILITY OF INFORMATION

Good Medics is committed to providing reliable and accurate information. However, we do not guarantee the completeness, timeliness, or absolute accuracy of any content provided through the Service. ALL INFORMATION IS PRESENTED “AS IS” WITHOUT ANY WARRANTIES OR GUARANTEES OF ANY KIND.

Content from third-party sources may be displayed within the Service. Good Medics does not independently verify external content and, therefore, cannot guarantee its accuracy or completeness. Users are encouraged to use their discretion when relying on third-party information.

Additionally, content regarding functional medicine, anti-aging strategies, weight management, and preventative care is provided for educational purposes only. While Good Medics supports a comprehensive approach to health and wellness, these areas of medicine may not be universally recognized or endorsed by all healthcare professionals or regulatory agencies.

Functional medicine emphasizes identifying underlying causes of health conditions through diagnostic testing and lifestyle modifications. However, individual results vary, and not all methods are accepted by conventional medical communities. The same applies to anti-aging treatments and weight loss strategies, which may have varying efficacy based on personal health factors.

Users should consult with qualified healthcare professionals before making medical or wellness decisions. Good Medics does not make any express or implied claims regarding the effectiveness of functional, weight loss, or anti-aging treatments for individual users.

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12. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

All content, materials, and services offered through the Good Medics platform are provided “as is” and “as available” without any express or implied warranties. This includes, but is not limited to, warranties of merchantability, non-infringement, or fitness for a specific purpose.

Due to the inherent nature of the internet, technical disruptions, errors in data transmission, and other service interruptions may occur, which are beyond the control of Good Medics. Consequently, Good Medics reserves the right to alter, update, relocate, or remove any materials or features at any time without prior notice.

To the fullest extent allowed by law, Good Medics does not guarantee:

  • That the information provided is accurate, complete, up-to-date, or of commercial value.
  • That the Service will be free from viruses, malware, or other harmful elements.
  • That access to the Service will be uninterrupted, error-free, or without defects.

Good Medics assumes no responsibility for damages, inconvenience, or loss resulting from reliance on the information or services provided.

To the maximum extent permitted by applicable law, Good Medics will not be held liable for direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Service. This includes, but is not limited to, data loss, business disruption, service interruptions, or missed opportunities.

13. BILLING AND PAYMENT TERMS

(a) General Billing Information
You acknowledge that Good Medics processes payments through an online account system (your “Billing Account”) for access to its services. You agree to pay all applicable charges at the rates in effect at the time of service. By using the Service, you authorize Good Medics to process payments via your selected payment provider (your “Payment Method”). You are responsible for ensuring timely payment through your designated Payment Method. Good Medics reserves the right to correct any pricing errors even after processing a payment. You are responsible for any applicable service fees, including taxes.

(b) Maintaining Accurate Billing Information
To ensure uninterrupted access to Good Medics services, you must provide accurate, complete, and up-to-date billing details. This includes keeping your billing address, credit card details, and expiration date current. If your Payment Method is lost, stolen, or compromised, or if you suspect unauthorized access to your account, you must promptly notify Good Medics.

(c) Payment Method Terms
The terms of your payment are determined by the agreements between you and the financial institution, credit card issuer, or payment processor linked to your chosen Payment Method.

(d) Authorization for Automatic Payments
By submitting your payment information, you agree to allow Good Medics to automatically charge your Payment Method for any outstanding balances, subject to prior notification.

(e) Insurance and Health Plan Coverage
Certain services may be covered under health insurance plans, in-network benefits, or cost-sharing arrangements. You are responsible for verifying eligibility with your health plan provider before using Good Medics services. Any portion of the service cost not covered by insurance will be your financial responsibility.

14. SERVICE CHANGES AND TERMINATION

Good Medics retains the right to modify, update, suspend, or permanently discontinue any portion of its services, with or without prior notice. You acknowledge that Good Medics is not liable to you or any third party for such modifications or service interruptions.

Service adjustments may arise from regulatory changes, technological advancements, medical best practices, or operational decisions. While we strive to maintain consistent service availability, some treatments, digital tools, or provider access may change over time. If modifications impact your ongoing care, Good Medics will provide reasonable notice and alternative solutions where feasible.

If you wish to discontinue using Good Medics services, you may do so at any time by contacting us at info@thegoodmedics.com.

Good Medics reserves the right to terminate user access at its discretion. If termination results from a violation of these Terms, no refunds will be issued. If termination occurs for other reasons, users may be eligible for a prorated refund based on services paid for but not used.

15. PRESCRIPTION DELIVERY AND LIMITATIONS

Prescriptions issued by Good Medics providers are based on professional medical judgment and comply with all state and federal regulations. A prescription is never guaranteed, and providers retain full discretion to determine whether medication is appropriate for a given condition.

Good Medics does not prescribe DEA-controlled substances or medications restricted by applicable law.

Users may choose to fill prescriptions at a pharmacy of their choice. Some prescriptions may qualify for mail-order fulfillment, while others must be picked up at a local pharmacy. The user is responsible for selecting a pharmacy during their consultation.

If selecting mail-order, the medication will be shipped directly by the pharmacy, which operates independently of Good Medics. Users are responsible for all prescription costs, whether paid out-of-pocket or covered by insurance.

16. LIMITATIONS OF MEDICAL SERVICE AND LIABILITY

Good Medics provides virtual healthcare consultations but is not a substitute for in-person primary care visits, emergency treatment, or specialist consultations.

Good Medics does not function as an online pharmacy, and its providers exercise sole discretion in prescribing medications. A user’s request for a specific medication does not guarantee issuance of a prescription.

Good Medics shall not be held liable for:

  • Misuse or misinterpretation of medical information obtained from the platform.
  • Delayed prescriptions due to user error, pharmacy delays, or insurance authorization requirements.
  • Any adverse effects or complications arising from prescribed medications.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR SEEK IMMEDIATE CARE.

17. ARBITRATION AGREEMENT

By using Good Medics, you agree that any disputes relating to medical malpractice, service quality, or liability will be resolved through binding arbitration. This means you waive your right to a court trial or jury decision unless otherwise permitted by law.

This arbitration agreement extends to spouses, heirs, or dependents who may have claims related to your healthcare services provided by Good Medics.

If you sign this agreement on behalf of a minor child or dependent, you also agree to arbitration on their behalf.

Arbitrators appointed under this agreement are granted immunity equivalent to judicial officers and shall act within the scope of legal arbitration guidelines.

YOU MAY OPT OUT of this arbitration agreement by sending written notice to Good Medics within 30 days of your first use of the Service. Opting out does not affect any other provisions of this agreement.

18. TEXT MESSAGING AND COMMUNICATION POLICY

By registering with Good Medics, you consent to receive informational text (SMS) messages related to your appointments, healthcare updates, and service notifications.

Standard message and data rates may apply. Good Medics is not responsible for delays or undelivered messages due to carrier issues.

19. CONTACT INFORMATION AND SUPPORT

For inquiries related to billing, privacy, security, or general support, please contact us:

📧 General Inquiries: info@thegoodmedics.com
📧 Privacy Concerns: privacy@thegoodmedics.com
📧 Security Issues: security@thegoodmedics.com
🌐 Website: www.thegoodmedics.com